Frequently Asked Questions
Q: Will the clothes shrink?
A: All of our CorLayr fabrics are not pre-shrunk and may shrink up to 5%. However, TecLayr and OutLayr fabrics will not shrink. To preserve the lifespan of the fabric, please follow the care and washing instructions.
Q: Where is it manufactured?
A: Our products are made in various locations that include Canada, USA, Vietnam, and China.
Q: What is your return policy?
A: We offer a 37.5 day full return or exchange on all unused products. No questions asked. For more information, please refer to our Shipping + Returns page.
Q: Do you ship internationally?
A: Yes, we ship globally through our partnership with Global-E. Start shopping, near the top right corner – click on the flag next to “Shipping to” and select your country of choice. You are able to shop in the currency of your choice and pre pay any taxes and/or duties during checkout.
Contact Us Online
For any inquiries or more information, please contact us at Hello@RYU.com. Our team is based in Vancouver, Canada and observes statutory holidays in British Columbia. Inquires will be replied to by the end of the following business day.
Contact Us By Phone
We are happy to answer your questions or process your order by phone, you can reach us between 9am and 5pm PT, Monday through Friday at 1-888-630-1704