FREQUENTLY ASKED QUESTIONS
We're available by phone Monday - Friday, 9am - 5pm PT.
(There's strength in numbers, but we're very much a growing team; if you don't reach us right away, we'll do our best to get back to you within one business day)
Returns & Exchanges
- What is your return policy?
- How do I set up a return or exchange?
- How do I return/exchange a gift?
- Can an online order be returned in-store and vice versa?
- I used a promo code on my order. How do I keep these savings if I want to return my gear?
- What do I do if my RYU item arrives damaged?
- How long does a refund or exchange take to process?
- What is RYU’s Gear Replacement Guarantee?
- How do I return from an APO/FPO/DPO Address?
- How do I return an international order (defined as shipped outside of Canada or the United States)?