Ordering

What payment methods does RYU accept?

We accept the following forms of payment:

  • American Express
  • Mastercard
  • Visa
  • Discover
  • PayPal (Canada and continental U.S. only)
  • RYU Gift Card (Canada and continental U.S. only)

Please note: We do not accept checks, cash, or money orders for online orders.

We accept international payment methods such as JCB and Alipay by clicking the flag to change your shipping country. Payment currency and acceptable international payment methods will dynamically calculate based on your selected country in Checkout, hosted by our international shipping partner, Global-E. Please refer to Shipping for the list of countries we ship.

What if I need to change or cancel my order?

We process orders quickly, but we’ll do our best to accommodate any changes to your order. The best way to change or cancel an order, is to call us at 1.888.418.1771 from, 9am PT / 12pm ET to 5pm PT / 8pm ET, Monday – Friday.

What’s the status of my order?

To check the status of an order, sign into your account on RYU.com using the email address and password you used during checkout. Once you’re signed in, click “Orders” from the menu, and behold! Your info’s all there. Alternatively, you can track your order by entering your order number and email address when you click here. You’re always welcome to reach out via email at hello@ryu.com.

Will I be charged for the portion of my order that did not ship?

RYU charges the credit card at the time of shipment, which means if there happens to be an order that does not ship, then you would not be charged for any item that does not ship from our fulfillment centers. Should you have any questions, please don’t hesitate to contact us anytime from 9 am – 5 pm PT, Monday – Friday, at 1.888.818.3971.

Am I being charged sales tax?

Yes, sales tax is charged for all applicable states/provinces and countries as required by law.

How do I use a Promo Code?

Have a promo code? Awesome. You can add it to your order right before you checkout. There will be a link on the right side of shopping bag that says ‘Have a Promo Code,’ above the button that says ‘Checkout.’ Enter the code and your total will reflect the new amount.

RYU.com allows one promo code per order. If you have multiple promo codes, save one for your next order or send it to a friend.