Shipping

When can I expect my order?

All orders are processed and shipped within 2 business days. Please allow an additional 2 to 5 business days for Standard Shipping. Orders with Expedited Shipping will arrive in 1-3 business days. If you want to check on the status of your order, please contact us via our Contact Form and be sure to include your order number within the corresponding form field.

Christmas Shipping Cut-off Dates

Canada

Free (Standard) and Standard Shipping – Order before or 10am PT December 13th, 2019 to guarantee delivery on or before December 24th, 2019.

Expedited – Order before 10am PT December 20th, 2019 to guarantee delivery on or before December 24th, 2019.

United States

Free (Standard) and Standard Shipping – Order before or 10am PT December 18th, 2019 to guarantee delivery on or before December 24th, 2019.

Expedited – Order before 10am PT December 20th, 2019 to guarantee delivery on or before December 24th, 2019.

Overseas

All overseas shipments are sent using DHL Worldwide Express – Order before or 10am PT December 16th, 2019 to guarantee delivery on or before December 24th, 2019.

Where do you ship to?

We ship to all American and Canadian addresses. Please add 2-3 business days for shipments to Alaska, Hawaii, Puerto Rico, Military Bases and the Virgin Islands.

International Destinations:
Through our partnership with Global-E, RYU now ships to 190+ countries.

What does shipping cost?

American & Canadian Addresses 
Standard Shipping is free on all orders over $100.

For orders under $100, Standard (2 – 5 business days): $10
Expedited (1 – 3 business days): $25

Please add 2-3 business days for shipments to Alaska, Hawaii, Puerto Rico, Military Bases and the Virgin Islands. Shipping time not guaranteed at peak periods.

International Addresses 
Shipping fees for international orders range between $15 and $100 USD depending on your location.

Free Shipping is available to select countries.

RYU_Shipping_Chart

  • All duties and taxes can be prepaid to guarantee no additional charges on delivery.
  • Free shipping and/or shipping costs are calculated during checkout.
  • Return shipping for refunds or exchanges must be paid for by the customer; which means international shipments are excluded from RYU’s free shipping and exchanges policy.
  • Orders are processed and subsequently dispatched within two business days.
  • Shipping and delivery estimated time of arrivals (ETAs) are calculated during checkout.
  • International deliveries typically take 4-5 business days to arrive from date of dispatch.

Assistance regarding all orders outside of Canada and the United States can be found through our partner, Global-E’s Help Center.

Which carriers does RYU use for shipping globally?

All International orders are shipped via DHL and are fully trackable.

What are the ‘all-in’ shipping costs and international shipping cost breakdown (duties, taxes)?

‘All-in’ shipping costs for international orders is inclusive of any applicable taxes, duties and shipping fees. These costs will vary based on the number of items and types of products purchased, as well as the country of destination.

During the checkout process, you have the ability to pre-pay for all taxes and duties, guaranteeing that there will be no additional costs upon delivery.

How do I track my order?

You will be emailed the tracking number shortly after your order ships. To track your package, following the tracking link in your email or input your tracking number into the carrier’s website. You can also track your order here by entering your order number and email address.