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CUSTOMER SERVICE & PRESS INQUIRIES

hello@ryu.com is RYU's dedicated customer support channel. Alternatively please use the chat box at the bottom right, or use the contact form below.

RYU offers 24/7 online support via email at hello@ryu.com, also through our chat box located on the bottom right of the website, social media messaging is also integrated to this system.

While we respect that some customers prefer call center phone support, we’ve determined there are better ways to more efficiently help customers get answers quickly. This includes improving our business processes, preventing repeat issues, and knowing where to focus resources moving forward.

RYU’s customer support is exclusively online because:

  • We can verify order history, inventory, and shipping status immediately.

  • Customers may supply photographs and screenshots to more efficiently describe technical and warranty issues.

  • It’s faster. We never have to ask customers to wait on hold.

  • Online support keeps detailed records in one place, we'll always have access to previous tickets so you won't have to repeat questions.

  • Expertise. RYU’s Customer Experience team does not need to hand off customers or check with other departments and can resolve +95% of issues directly.

We encourage you to email us at hello@ryu.com or start a conversation in the chat box below.

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