What payment methods does RYU accept?
We accept the following forms of payment:
- American Express
- RYU Gift Card (Canada and continental U.S. only)
Please note: We do not accept checks, cash, or money orders for online orders.
What if I need to change or cancel my order?
We process orders quickly, but we’ll do our best to accommodate any changes to your order. The best way to change or cancel an order is to email us at firstname.lastname@example.org with your order number and reason for return.
What’s the status of my order?
To check the status of an order, sign into your account on RYU.com using the email address and password you used during checkout. Once you’re signed in, click “Orders” from the menu, and behold! Your info’s all there. You’re always welcome to reach out via email at email@example.com.
Will I be charged for the portion of my order that did not ship?
In the case of an unforeseen backorder situation RYU will refund any charges immediately. Should you have any questions, please don’t hesitate to contact us anytime at firstname.lastname@example.org.
Am I being charged sales tax?
Yes, sales tax is charged for all applicable states/provinces and countries as required by law.
How do I use a Promo Code?
Have a promo code? Awesome. You can add it to your order right before you checkout. There will be a link on the right side of shopping bag that says ‘Have a Promo Code,’ above the button that says ‘Checkout.’ Enter the code and your total will reflect the new amount.
RYU.com allows one promo code per order. If you have multiple promo codes, save one for your next order or send it to a friend. Promo codes including trainer codes, cannot be combined with any other discounts including campaign promotions. If you experience any issues trying to apply a promo code, please feel free to contact us at email@example.com and we’ll be happy to assist.