When can I expect my order?
Most orders are processed and shipped within 2 business days, in some circumstances processing may take up to 5 days. Please allow an additional 2 to 5 business days for Standard Shipping. Orders with Expedited Shipping will arrive in 1-3 business days. If you want to check on the status of your order, please contact us via email@example.com and be sure to include your order number.
Please note: due to the current situation surrounding COVID-19, our warehouses have reduced their working days, which may potentially cause delay in shipments. Furthermore, our carriers are experiencing reduced staffing and service hours due the situation. We appreciate your understanding and patience through this challenging time.
Where do you ship to?
Please note: Due to carrier restrictions we cannot ship to PO boxes.
We ship to all American and Canadian addresses. Please add 2-3 business days for shipments to Alaska, Hawaii, Puerto Rico, and the Virgin Islands.
We are currently shipping to Canadian and US addresses. Limited shipping to destinations in Europe is available via ryu.ca. We look forward to expanding in the next few months.
Shipping to Iceland is not yet available.
Destinations with available shipping or local pickup appear will appear at checkout of any order.
Please view the customized checkout page with your items for the most accurate details on fulfillment options.
You may contact us at firstname.lastname@example.org for more information.
What does shipping cost?
American & Canadian Addresses
Standard Shipping is free on all orders over $75.
For orders under $100, Standard (2 – 5 business days): $10
Expedited (1 – 3 business days): $25
Please add 2-3 business days for shipments to Alaska, Hawaii, Puerto Rico, and the Virgin Islands. Shipping time not guaranteed at peak periods.
From time to time RYU will run promotions that may change the free shipping amount.
How do I track my order?
You will be emailed the tracking number shortly after your order ships. To track your package, following the tracking link in your email or input your tracking number into the carrier’s website. You can also track your order by logging into your RYU online account once the tracking number has been added by our warehouse it will appear alongside your order!