Privacy Policy

  • Privacy Policy

    This is the privacy policy of RYU Apparel Inc., its subsidiaries and affiliates (collectively, “RYU”) and governs use of personal information by RYU, whether such information is collected via our website ryu.com (“Website”) or otherwise, including through our services (the “Services”).

    This Privacy Policy explains what Personal Information we obtain from you in your use of the Website and the Services and the steps we take to secure that Personal Information. RYU will not collect, use or disclose your Personal Information in a way that is incompatible with applicable legislation or this Privacy Policy. In this Privacy Policy, the terms “we”, “our” and “us” refer to RYU. In this Privacy Policy, the terms “you”, “user”, and “your” refer to a visitor of the Website or user of the Services.

    By submitting Personal Information to us or by otherwise using any of our Services or our Website, you hereby consent to the collection, use and disclosure of your Personal Information in accordance with this Privacy Policy.
    If you do not agree with some or all of this Privacy Policy and are not of the age of majority in your province or state of residence, please do not use the Website or our Services.

    We recommend that you take the time to read this Privacy Policy so that you understand how we handle Personal Information. This Privacy Policy may also change. We will include a “last revised” date on the Privacy Policy as displayed on the Website. We strongly encourage you to refer back to the Privacy Policy periodically.

    1. How We Collect and Use Personal Information

    For the purposes of this Privacy Policy, the following terms will have the following meanings:
    “Business Contact Information” means your business position, name or title, business address, business telephone number, business email address and business fax number.

    “Personal Information” means information about an identifiable individual, but does not include Business Contact Information or general, statistical or aggregated information. Personal Information includes a name, home address, date of birth, contact information (including home telephone number and personal e-mail address), employment status, and income.

    We will identify the purpose for collecting your Personal Information when we request such information. We collect Personal Information only as necessary to provide services to you and will not use or disclose your Personal Information other than for the purpose for which it was collected, without your prior consent. Without limitation, RYU may collect your Personal Information for the following purposes:

    • Providing Products and Services and Sharing Information. Your Personal Information may be collected and used by RYU to provide Services to you via our Website or otherwise. Your Personal Information may be used by RYU so that we can share information about RYU, the Website, and our Services with you. We may use your Personal Information to communicate with you regarding your purchases or returns, inquiries for information or customer service requests, employment opportunities or other issues as they relate to your use of the Website and the Services, and based on your Personal Information, we may send you personalized promotions or offers.

    • Employment/Contract Applications: If you submit an application for employment or a contract position on our Website, we collect personal information only as necessary to assess your application for employment with RYU or your application to be considered for a contractor position with RYU (collectively, the “Application”). You acknowledge and agree that your Personal Information will need to be disclosed to certain third parties, such as third party service providers that will conduct searches to verify the information in your Application and provide a criminal records check. Information provided by such third parties will be collected by us as part of the Application process. We will use the Personal Information obtained from third parties in accordance with this Privacy Policy.

    • Service Analysis. When you use our Website, a cookie may be placed within the memory of your internet access device. We may use permanent cookies or server-side artifacts to help us track use of our services by users, including casual visitors to the Website—such as (without limitation) the number and frequency of visits to our pages and which parts of our Website are visited. Similarly, we may also collect information regarding the type of device, your operating system, the browser you use, your internet service provider, your domain name, your internet protocol (IP) address, the date and time that you accessed our service, the website that referred you to our Website, the web pages you requested and the subject of the ads you click or scroll over, and use such information to evaluate Website performance and service quality and to optimize the user’s experience of the Services offered by RYU. To collect this information, we use cookies, web beacons and similar technologies. We may also use your Personal Information to detect, prevent or investigate security breaches or fraud, to protect our business and to maintain appropriate records for internal administrative purposes.

    We may also use your Personal Information for such other purposes as may be introduced to this Privacy Policy from time to time upon notice being given to you. For greater certainty, you hereby agree that sufficient notice includes making the Privacy Policy available on the Website. You may withdraw your consent to collect, use and disclose Personal Information by contacting us. You may no longer be able to access our Services if you withdraw your consent.

    We conduct video surveillance at our stores for security, fraud and loss prevention purposes and for incident reporting purposes. We use the images and information from such videos only as required for such purposes and for certain operational purposes, such as to measure traffic patterns in our stores. We may provide data from such video surveillance to law enforcement officials.

    2. Our Disclosure of Personal Information

    RYU may disclose your Personal Information with your express consent, for debt collection purposes, or for loss or fraud prevention purposes. RYU may further disclose Personal Information if a law, regulation, search warrant, subpoena or court order legally requires or authorizes us to do so. We will use reasonable efforts to ensure that require that any third party to whom Personal Information is disclosed provide a comparable level of protection for your Personal Information, as provided in this Privacy Policy.

    Additionally, RYU reserves the right to disclose and to transfer Personal Information to a third party in the event of a proposed or actual purchase, sale, merger, amalgamation, or any other type of acquisition, disposition, or financing of all or any portion of RYU or any of the assets or shares of RYU, provided that the third party represents that it will continue to use the information for the purposes set out in this Privacy Policy and in accordance with applicable privacy laws. RYU also reserves the right to aggregate and anonymize Personal Information (or other information) stored on its system and use such aggregated and anonymized Personal Information (or other information) as it sees fit.

    3. Retention of Personal Information

    We routinely destroy Personal Information that is no longer required for the purposes described herein, in accordance with applicable laws.

    4. Accuracy of Personal Information

    RYU takes reasonable steps to ensure that any Personal Information in our custody is accurate and up-to-date for the purposes for which the Personal Information is to be used by RYU. In most instances, we rely on users of the services to notify us of any changes to their Personal Information provided by them.

    5. How We Protect Your Personal Information

    RYU uses reasonable and appropriate measures, including encryption software, designed to help you secure your Personal Information against accidental or unlawful loss, access or disclosure. Only staff and service providers who have a legitimate business purpose for accessing the Personal Information collected by us are authorized to do so. Unauthorized use of Personal Information by anyone affiliated with RYU is prohibited and constitutes grounds for disciplinary action.

    You and you alone are responsible for ensuring that you do not disclose your account access information to third parties. This includes but is not limited to not disclosing such information to anyone, ensuring that sufficient security software is installed and running on your computer, smartphone or tablet, that your network firewall is of sufficient quality and that your wireless connection is encrypted to a degree that will prevent third party access. RYU is not responsible for any failure by you to secure your own device and its access to the Internet or your use of public, unsecured networks. RYU also is not responsible for any failure by you to eliminate malware. These failures and others can make you vulnerable to privacy breaches and would put you and your data at risk.

    Personal Information collected by RYU or third parties referenced herein may be stored and processed in another country and by using the Services, you consent to any such transfer of information outside of Canada. We will use reasonable measures to ensure all Personal Information is protected, but cannot ensure that the laws of other countries will offer the same level of protection as Canadian laws. By submitting your Personal Information to us, you hereby consent to the transmission, processing and/or storage of Personal Information outside of Canada.
    We do not offer Services to anyone under the age of majority in their province of residence or under the age of 13 in the USA. We do not knowingly collect personal information from children under the age of 13.

    6. Links to Third Party Sites

    The use of our Services may lead you to third party websites. Those organizations are separate and distinct from RYU and have their own separate privacy policies. We are not responsible in any way for how any third party collects, uses or discloses your Personal Information, so it is important to familiarize yourself with the privacy policies of these websites before providing your Personal Information to them.

    7. Individual Access

    Upon written request to hello@ryu.com, you will be informed of the existence, use and disclosure of your Personal Information, and will be given access to that Personal Information. RYU provides an opportunity for individuals to challenge the accuracy and completeness of their Personal Information and have it amended as appropriate.

    8. Contacting Us

    Accountability with respect to your Personal Information is important to RYU. In the event that you have any questions (including how Personal Information is managed by RYU), complaints or concerns about this Privacy Policy, or if you have reason to believe that we may have failed to adhere to it, please contact us by sending an email. Questions regarding your rights and responsibilities under this Privacy Policy can be directed to hello@ryu.com.

    Last Revised: May 18, 2017