Shipping and Returns

Shipping

We offer free shipping on qualifying orders of $75 and up.

Shipping to the US

We ship to all 50 states; Washington, DC; U.S. P.O. Boxes; U.S. territories; and APO/FPO/DPO addresses. The shipping methods offered during checkout may differ based on your shipping address.

Shipping Method Shipping Charge Order Delivered Delivered to
 Standard  $10  3 to 7 business days*  50 states; DC; U.S. P.O. Boxes; U.S. territories; and APO/FPO/DPO
 Expedited  $15  2 to 3 business days*  50 states; DC; U.S. P.O. Boxes; U.S. territories; and APO/FPO/DPO

*Delivery times go into effect the business day after you place an order.

Standard Ground

Allow about 3-7 business days for delivery. For delivery to Alaska or Hawaii, please allow 10-15 business days for delivery. For delivery to US Territories and APO/FPO addresses, allow three weeks for delivery.

Expedited

Order must be submitted before 11AM PST Monday-Friday. This service is not available for: PO boxes, APO/FPO, outside of the US, US Territories and in some rural areas. Allow an additional business day for delivery to Alaska and Hawaii.

Shipping to Canada

We ship to all Canadian Provinces and Territories.

Shipping Method Shipping Charge Order Delivered Delivered to
 Standard  $10  3 to 7 business days*  All Canadian Provinces and Territories
 Expedited  $15  2 to 3 business days*  All Canadian Provinces and Territories

*Delivery times go into effect the business day after you place an order.

Standard Ground

Allow about 3-7 business days for delivery.

Expedited

Order must be submitted before 11AM PST Monday-Friday.

Free shipping valid on purchases made at ryu.com only. Free shipping valid on purchases of $75 or more before shipping and taxes are added. Offer cannot be applied to previous purchases and cannot be redeemed for cash. See above for shipping details. Terms of offer are subject to change.

Returns

37.5 Day “No Questions Asked” Returns

If for any reason you wish to return your RYU purchase, simply return your unused or unworn item to us within 37.5 days (in any original packaging with hangtags attached) and we’ll refund or exchange your purchase with no questions asked. It’s that simple.

Why 37.5 days? We wanted to give the extra time to be absolutely sure. That’s just how we roll.

Purchases made before December 25, 2016 may be returned until January 15, 2017 or 37.5 days from your original purchase date.

*Please return your item(s) in any original packaging with hangtags attached and your original receipt.

PROCESS FOR RETURNS:

  • Email hello@ryu.com to request your Return Authorization (RA) form and number, and let us know which item(s) you will be sending back for exchange or return.
  • Carefully package your item(s) including your RA form. Write the RA number provided to you on the outside of this package.
  • For US-based customers, please send your return/exchange items in one shipment to:

RYU Returns
OIA Global
14601 N Bybee Lake Ct.
Portland, OR 97203

  • For Canadian-based customers, please send your return/exchange items in one shipment to:

RYU Returns
NRI Distribution
19358-24th Ave.
Surrey, BC V3S 3S9

Please note that failure to obtain an RA form and number is likely to delay the refund/exchange process. RYU is not responsible for any returns that are lost in transit. Once we have received your package, your refund will be issued to the original method of payment.

If you have any questions or issues, please contact us at hello@ryu.com.