Shipping And Returns

  • We are here to help. If you have any concerns or questions, please email us at hello@ryu.com.

    Shipping

    All correspondence regarding your order (confirmation, shipping, delivery etc.) will be sent to you from hello@ryu.com

    If the shipping address has an apartment or unit number, please be sure to include it. We would recommend creating an account here so that you can view your full order history.

    Shipping to the US

    We ship to all 50 States.

    • Standard Ground – $10 (free for orders over $75 after discounts, excluding tax). Please allow 3-7 business days for delivery
    • Expedited – $15. Please allow 2-3 business days for delivery

    *Delivery times go into effect the business day after you place an order.

    Shipping to Canada

    We ship to all Canadian Provinces and Territories.

    • Standard Ground – $10 (free for orders over $75 after discounts, excluding tax). Please allow 3-7 business days for delivery
    • Expedited – $15. Please allow 2-3 business days for delivery

    *Delivery times go into effect the business day after you place an order.

     

    Free Shipping

    Free shipping valid on purchases made at ryu.com only. Free shipping is valid for North American purchases of $75 or more before shipping and taxes are added. Offer cannot be applied to previous purchases and cannot be redeemed for cash. See above for shipping details. Terms of offer are subject to change.

    Returns

    37.5 Day “No Questions Asked” Returns

    If for any reason you wish to return your RYU purchase, simply return your unused or unworn item to us within 37.5 days (in original packaging with RYU hangtags attached) and we’ll refund or exchange your purchase with no questions asked. It’s that simple.

    PROCESS FOR RETURNS

    If you wish to return an item, please email hello@ryu.com and we will provide you with a Return Authorization (RA) form to complete, sign and return with the item(s) you are sending back to us.

    All orders made through ryu.com will be sent with a return shipping label. Please affix this to your returning package to cover the cost of sending the item(s) back to us. Please note that we cannot generate replacement shipping labels.

    US returns should be shipped to:

    RYU Returns
    14601 N Bybee Lake Ct.
    Portland, OR 97203

    Canadian returns should be shipped to:

    RYU Returns
    19358-24th Ave.
    Surrey, BC V3S 3S9

    Please note that it can take up to 7 business days to process a return from date of arrival at the respective warehouse and that failure to obtain an RA form and number is likely to delay the refund/exchange process. Once we have received and processed your return, the refund will be issued to the original method of payment. 

    If you have any questions or issues, please contact us at hello@ryu.com.